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Ordering Information
View or download our complete price list (pdf)
Updated: April 6, 2018
Ordering and Purchasing Updates
- Fraud alert: spoofed payment requests. A number of our contacts have received spoofed demands for outstanding payments. If you receive an email claiming that you have an outstanding or overdue invoice from us, do not reply or click any links in the email. Please contact us directly to check and let us know that that you received a spoofed message. We also assure our customers and distributors that have not found any evidence that this email was sent through our servers, or that it indicates any security compromise in our systems.
- Nanoprobes no longer accepts online purchase orders. To pay by purchase order, please contact us.
- We are currently unable to ship directly to Japan. If you wish to order products for shipment to Japan, please contact one of our International Distributors for Japan.
- If you wish to pay by purchase order, please contact us directly.
Nanoprobes accepts orders using MasterCard and Visa, and can accept many more payment options for online shopping cart orders via PayPal (no PayPal account necessary). Just have your account number, expiration date, account name and zip code ready when you order.
We use PayPal Checkout to process your order with reliability, security and convenience.
It is not necessary to create a PayPal account to complete your order via PayPal.
Paying by purchase order? Please contact us by email, fax or mail. Our online shopping cart cannot be used for PO orders.
If ordering by mail, please address your order to:
Nanoprobes, Inc.
95 Horseblock Road, Unit 1
Yaphank, NY 11980-9710
USA
Fax: (631) 205-9493, International +1 (631) 205-9493
Tel: 1-877-447-6266 (US & Canada Toll-Free) or (631) 205-9490
International: +1 (631) 205-9490
E-mail: nano.sales@nanoprobes.com.
Please include the following information with your order:
- Purchase Order Number
- Your Name
- Billing Address
- Shipping Address
- Telephone Number
- Item Number and Quantity
Terms of payment for purchase orders are net 30 days. All other orders are charged at the time of shipment. Remittance should be in U.S. dollars
only.
Unless specifically advised, Nanoprobes ships by Federal Express.
U.S. destinations are shipped Standard Overnight delivery; international
destinations are shipped Priority. Charges are prepaid and added
to the invoice.
Our online shopping cart provides estimated shipping prices only. For larger orders or those containing refrigerated items, additional shipping charges may be required. After packing your order for greatest economy, we'll contact you first if any additional shipping increases the order total by more than 15%.
For all other orders (e.g., purchase orders), shipping will be calculated after packing for greatest economy and added to your invoice.
Most orders received before noon EST can be shipped the same day.
Orders received after noon will be shipped the next business day.
To ensure arrival of your product in the best possible condition, we normally ship items received late in the week at the beginning of the next. The deadline for same-week shipping is 12PM EST each Thursday for domestic orders, and 12PM EST each Wednesday for international orders.
Need to get your shipment faster? Weekend shipping is available, at an additional fee from our carrier (FedEx). Give us a call and or send us an email, and we'll get you squared away.
Shipping internationally? Consider ordering through one of our international distributors serving your region.
Our distributors are knowledgable in the customs processes and shipping issues in your area, and can help expedite delivery and minimize customs difficulties.
Get Personalized, Expert Help
We're a company created by and for research scientists, and that's who you'll talk to when you need help. You're not just a customer to us-- you're a colleague, and we want to support your research. We use our own products extensively in our ongoing research here at Nanoprobes Labs, so we know our stuff. Let us know how we can help!
Call us at:
877-447-6266 (Toll-Free in the US) or 631-205-9492
Our regular office hours are Monday through Friday, 9:00 a.m to 5:00 p.m. EST.
We look forward to working with you!
Email us anytime at tech@nanoprobes.com.
Find help online 24/7, from the ever-growing library on our website:
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